Terms and Conditions

Wesbridge Associates is a regulated immigration advisory firm authorised by the Immigration Advice Authority (IAA). We provide professional immigration advice and application services for UK visas and immigration matters.

Services provided

• Immigration advice and consultation
• Visa application preparation and submission
• Document review and verification
• Sponsor licence applications and compliance
• Appeals and administrative reviews

No guarantee of success

We cannot guarantee the success of any application as final decisions are made by UK immigration authorities. We will use our best professional judgement and expertise in handling your case.

Account registration

To use certain features of our platform you may need to create an account. You must provide accurate, current and complete details when registering, and keep your login credentials confidential and secure. You are responsible for all activity that takes place under your account, and you must notify us immediately if you suspect any unauthorised use.

Acceptable use

You agree not to misuse the platform. In particular, you must not attempt to gain unauthorised access to any part of the platform, other accounts, or our underlying systems; interfere with or disrupt the service; or upload, submit or transmit any content that is unlawful, fraudulent, defamatory, infringing, or otherwise harmful. We may suspend or terminate access where we reasonably believe these terms have been breached.

Electronic communications

By providing your contact details and using our services, you consent to receive communications from us by email and, where you have shared your phone number, via the WhatsApp Business Platform provided by Meta Platforms, Inc. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy. You can opt out of WhatsApp messages from us at any time by replying STOP, or by contacting us using the details at the bottom of this page.

As a client, you are responsible for:

• Accurate information — providing truthful, accurate, and complete information
• Timely response — responding promptly to requests for information or documents
• Document accuracy — ensuring all documents provided are genuine and accurate
• Fee payment — paying agreed fees promptly according to our payment terms

Our fees are agreed in writing before we begin work on your case. Fees do not include government application fees, healthcare surcharge, or third-party costs unless specifically stated.

• Payment terms — payment is typically required upfront or in instalments as agreed
• Refund policy — refunds are handled in line with our Refunds policy below and the terms in your client care letter

This Refunds policy forms part of these Terms and of your client care letter. It is written to meet the standards expected of firms regulated by the Immigration Advice Authority (IAA), and it does not remove or limit any rights you have under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your statutory rights

Nothing in this policy limits your statutory rights. Where we fail to provide our services with reasonable care and skill, you may be entitled to repeat performance or a price reduction (up to a full refund) under the Consumer Rights Act 2015, regardless of anything stated here.

Your 14-day cooling-off period

If you engage us at a distance (for example online, by phone or by email, rather than in person at our office), you have the right to cancel your engagement within 14 days of the date your client care letter is agreed, without giving any reason.

• If you cancel within the cooling-off period and we have not started work, we will refund every payment you have made in full.
• If you ask us to start work before the cooling-off period ends and then cancel, we will charge a reasonable amount proportionate to the work carried out up to cancellation, and refund the remainder.
• If the service has been fully performed within the cooling-off period at your express request (for example a consultation that has already been delivered), the right to cancel is lost and no refund is due for that service.

To cancel, you must tell us in writing. A clear statement that you wish to cancel is enough.

• By email — refunds@wesbridgeassociates.co.uk
• By post — to our registered office

Where we end the work

If we decline your case or withdraw from acting before any substantive work has begun, we will refund your payment in full. If we withdraw after work has started — for example because of a conflict of interest or a regulatory obligation — we will refund the fee for every stage of work not yet started, calculated fairly and set out for you in writing.

Where you cancel after the cooling-off period

• Staged or fixed-fee work — we will refund the fee for each agreed stage that has not yet been started, and provide an itemised statement showing the work completed to date
• Work in progress — where a stage is part-complete, we may deduct a fair amount proportionate to the work done on that stage
• Consultations already delivered — consultations and advice sessions that have taken place are non-refundable

Unsuccessful applications and refusals

Decisions on visa applications, sponsor licences and appeals are made by the Home Office and the courts, not by us. Our fee pays for our professional work, not for a particular outcome, so the refusal of an application does not by itself entitle you to a refund. A refund will be considered where we have failed to provide our services with reasonable care and skill. Concerns about our service can be raised through our complaints procedure, and if unresolved can be escalated to the Immigration Advice Authority.

Home Office fees and third-party costs

• Home Office application fees, the Immigration Health Surcharge, and other disbursements we have not yet paid out on your behalf will be returned in full.
• Fees already paid to the Home Office or third parties (for example TB test providers, translators or couriers) can only be recovered according to those organisations’ own rules — they are not refundable by us.
• Where a Home Office refund is available we will help you request it, but the decision and timing rest with the Home Office.

How and when refunds are paid

Approved refunds are made to your original payment method within 14 calendar days of the refund being agreed, and we will confirm every refund in writing with an itemised statement showing any deductions and the work they relate to.

How to request a refund

To request a refund, you must write to us formally, either by email to refunds@wesbridgeassociates.co.uk or by post to our registered office. Your request must include your full name, case reference, the reason for the refund, and the amount you believe is due. We will acknowledge your written request within 2 working days and respond in full within 10 working days. If you are not satisfied with our response, you can use our complaints procedure and, ultimately, escalate to the Immigration Advice Authority.

To the fullest extent permitted by law, Wesbridge Associates shall not be liable for:

• Decisions made by UK immigration authorities
• Changes in immigration rules or policies
• Delays in processing by government authorities
• Consequences of incomplete or inaccurate client information

We maintain strict confidentiality of all client information in accordance with professional regulations and data protection laws. Information will only be shared with third parties where necessary for your case or as required by law.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.